ReLap Terms and Conditions

1. Formation of Contract

1.1 Offer and Acceptance
When you place an order for products through ReLap, you are making an offer to purchase those products. Upon receipt of your order, ReLap will send an email confirming that we have received your order, known as the “Order Confirmation Email.” This email serves as an acknowledgment of receipt but does not constitute acceptance of your offer. The contract for the sale of the product(s) is only formed when we dispatch the product(s) to you and send you a “Dispatch Confirmation Email.” This email confirms that the product(s) have been dispatched and constitutes our acceptance of your offer to buy the product(s).

1.2 Cancellation
You may cancel your order at no cost at any time before we send you the Dispatch Confirmation Email. Once the Dispatch Confirmation Email has been sent, the cancellation policy will be subject to our Returns Policy.

1.3 Quantity Limitations
ReLap sells products in quantities that are typical for average household use. This limitation applies to both the number of products ordered in a single transaction and the cumulative number of products ordered in multiple transactions. If your order exceeds what is considered typical for household use, we reserve the right to adjust the quantity or reject the order.

2. Returns and Refunds

2.1 Return Policy
Most items purchased from ReLap are returnable within a specified return window, except for those clearly marked as non-returnable. For a return to be processed, the following conditions must be met:

• The product must be returned in its original condition, including all original packaging (e.g., boxes, tags, user manuals, warranty cards, and accessories).
• The product must not have been damaged while in your possession.
• The product should be identical to what was shipped to you and match the product description.

2.2 Processing Returns
To initiate a return, please refer to our Returns Policy, which provides detailed instructions on how to return a product. Returns should be initiated within the return window specified in our policy. Refunds will be processed once we receive and inspect the returned product, subject to the conditions outlined above.

3. Pricing and Availability

3.1 Pricing Information
All prices displayed on our website are inclusive of VAT/CST, service tax, Goods and Services Tax (GST), duties, and other applicable taxes unless stated otherwise. Prices are subject to change without prior notice, and such changes will not affect orders that have already been accepted by us.

3.2 Product Availability
We provide information about product availability on our website. Availability estimates are approximate and not guaranteed dispatch times. We will inform you via email if any products you ordered are unavailable or if there are changes to the estimated dispatch time.

4. Taxes and Fees

4.1 Responsibility for Taxes
You are responsible for paying all fees, costs, and charges associated with your purchase, including but not limited to VAT/CST, service tax, GST, duties, and other applicable taxes and cesses. These charges will be included in the total amount payable.

5. Membership Terms

5.1 Registration and Membership
To access certain features or services, you may need to register and create an account on our website. By registering, you agree to provide accurate, current, and complete registration and contact information. You are also responsible for updating your information as needed to keep it accurate.

5.2 Account Security
Upon registration, you will create a password and user ID. You are responsible for maintaining the confidentiality of your password and for all actions that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately.

5.3 Age Requirement
To create an account or use our services, you must be at least eighteen (18) years old or of legal age in your jurisdiction, whichever is greater. By registering, you confirm that you meet this age requirement.

6. Communication

6.1 Electronic Communication
By using ReLap and placing orders, you consent to receiving communications from us electronically. This includes, but is not limited to, emails, SMS, phone calls, and notices posted on our website.

6.2 Consent to Receive Communications
You agree to receive communications, including transactional, promotional, and commercial messages, regarding your use of the website and any orders placed. This consent is a condition of using our services.

7. Modifications to Terms

7.1 Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and the revised Terms will be effective immediately upon posting. Your continued use of our website and services after any changes indicates your acceptance of the modified Terms.

8. Contact Information

8.1 Customer Service Contact
If you have any questions or concerns about these Terms and Conditions, or if you need assistance with our services, please contact ReLap Customer Service at:

Email:
Phone:
Address:

By using ReLap’s services, you agree to these Terms and Conditions. Thank you for choosing ReLap.