Return and Exchange Policy

1. Introduction

At ReLap, we strive to ensure that every product you receive meets the highest quality standards. As a company specializing in refurbished products, our goal is to provide you with reliable and functional items. This Return and Exchange Policy outlines the conditions and procedures for returning or exchanging products purchased from ReLap. Please read this policy carefully to understand your rights and responsibilities regarding returns and exchanges.

2. Return Policy

2.1 General Conditions for Return

ReLap does not offer a standard return policy. However, we do provide options for exchanging products under specific conditions. Returns are only accepted in cases where:

• The product is damaged during transit.
• The product has a manufacturing defect.
• An incorrect item was delivered.

To request a return or exchange, you must adhere to the following conditions:

• Timeframe: Requests must be made within 15 days of receiving the shipment.
• Product Condition: The product must be in its original condition, free from liquid damage, and include all original packaging, including manuals, warranty cards, and accessories.
• Original Shipping Costs: Shipping costs incurred during the initial delivery are non-refundable.

2.2 Return Process

To initiate a return or exchange:

1. Request Submission: Contact our Support Team through the Support Page on our website within 15 days of receipt. Provide your order number and the reason for the return or exchange.
2. Confirmation: Await our confirmation email regarding the return or exchange request. This confirmation will include instructions for sending the product back to us.
3. Product Inspection: Once we receive the returned product, we will inspect it to ensure it meets the return conditions. We will notify you via email once the inspection is complete.
4. Replacement or Refund: If the return is approved, we will arrange for a replacement of the item at no additional cost, or we will process a refund if the item cannot be replaced.

2.3 Replacement Policy

• Replacement Requests: Replacement requests must be made within 15 days of purchase. Requests outside this timeframe will not be entertained unless due to the reasons specified.
• Shipping Costs: There are no additional shipping costs for the replacement items. Our logistics partners will attempt to deliver the replacement item up to three times. If delivery fails due to recipient unavailability or premises being locked, the customer will be responsible for any additional charges.

3. Exchange Policy

3.1 Conditions for Exchange

We accept exchanges in cases where:

• The product is incorrect or defective as per the description.
• The product is damaged during transit.

3.2 Exchange Process

• Request Submission: Submit your exchange request within 15 days of receiving the product via our Support Page. Provide details such as your order number and reason for the exchange.
• Product Return: Send the item back to us following the instructions provided in our confirmation email. Ensure that the product is in original condition and packaging.
• Exchange Completion: Once we receive and inspect the returned item, we will arrange for the replacement to be sent to you within 15 working days.

4. Refund Policy

4.1 Refund Conditions

Refunds are processed under the following circumstances:

• Product Unavailability: If the item sent for exchange is unavailable, we will offer a suitable replacement or issue a refund based on your preference.
• Courier Service Issues: If the shipping address provided is outside the service area, a 100% refund will be issued.
• Customer Refund Requests: If you do not wish to receive a replacement and prefer a refund, you may request a full refund of the order cost. For express orders, a full refund will be provided if the delivery address is outside the service area.

4.2 Refund Process

• Initiation: To request a refund, contact our Support Team with your order number and reason for the refund request.
• Processing: Upon receiving your request and inspecting the returned item, we will process the refund. Refunds will be issued to the original payment method.
• Timing: Refunds typically take 5 to 7 business days to process after the returned product is received and inspected.

5. Exceptions and Limitations

• Non-Returnable Items: Certain products may be marked as non-returnable or non-exchangeable at the time of purchase. These items are not eligible for return or exchange.
• Customized Products: Products that have been customized or tailored to specific requirements are not eligible for return or exchange, except in cases of damage or defect.

6. Contact Information

For any questions or concerns regarding our Return and Exchange Policy, or to initiate a return or exchange, please contact our Customer Service team:

• Email:
• Phone:
• Address:

We are committed to providing a satisfactory shopping experience and will work diligently to resolve any issues related to your purchase. Thank you for choosing ReLap.